Posted:<\/strong> Jun 18, 2010 2:59 PM<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nDear Publishers,<\/p>\n
We are currently experiencing a reporting issue that is affecting the display of sales information on the \u201cmy reports\u201d page of our site. While recent sales may not be displayed correctly, we have verified sales are being recorded. Our engineers are working to have this corrected as soon as possible.<\/p>\n
We will post a follow up once we have confirmation this reporting issue has been remedied.<\/p><\/blockquote>\n
Note the date and time.\u00a0\u00a0The FUBAR Monster ate sales about 6 pm on Thursday, June 17th.\u00a0 Not a peep was heard from DTP until almost 3 pm on June 18th.\u00a0\u00a0And\u00a0we've been peepless since June 18th -\u00a0Friday afternoon.\u00a0 Today is Sunday, June 20th and the system has been down since early Thursday night.\u00a0 For nearly three days\u00a0it's been broken and as\u00a0I type, it remains broken.\u00a0<\/p>\n
What do I want them to post?\u00a0 First, I'd like an explanation that's better (and more HONEST) than \"glitch.\"\u00a0\u00a0 If it had been a \"glitch,\" it would have been fixed by Thursday night.\u00a0\u00a0A glitch is a little bump in the road that has\u00a0to be either smoothed over or navigated around.\u00a0\u00a0It doesn't take 3 days to fix a glitch.\u00a0 Somebody made a mammoth error - a FUBAR Gigantus.\u00a0\u00a0So I'd like Amazon to respect the writers enough to realize that most of us are quite bright.\u00a0 If they'll give an honest explanation of\u00a0what the Mammoth Error was and how it occurred we'll understand the process.\u00a0 If they'll tell us what they were\u00a0trying to do or achieve at the time, we might even be able to summon a little understanding and tolerance.\u00a0<\/p>\n
I'd also like Amazon to post details about what they're doing -- exactly and not generally --\u00a0\u00a0to fix the error.\u00a0 We've got enough computer geeks on the forum that they might be able to contribute helpful ideas and suggestions.\u00a0 I've got a geek in my house and if Amazon would post details, Mr. Quack could probably help them navigate around their Everest Error.\u00a0<\/p>\n
Most helpful of all would be pictures or real time video SHOWING that the entire programming staff at Amazon is at their desks, working like the Dickens' and won't be allowed to leave until they get it right.\u00a0 I want to know that when there is a crisis that the staff was\u00a0not allowed to walk out on Friday afternoon and say\u00a0they'd be right on top of it - first thing Monday.\u00a0 Why?\u00a0 Because I can't do that and I expect you can't do that either.\u00a0 At my law firm, when there is a deadline or a problem we have to work until the job is done, regardless of whether it's a Saturday or a Sunday.\u00a0<\/p>\n
Finally, I'd like them to post something showing a little bit of a sense of humor.\u00a0 Print a picture of Paul chained to his desk and sitting on a\u00a0potty chair.\u00a0 Say - this is Code Monkey Paul.\u00a0 He had a small tweak to make to the system that he should have made in the test environment.\u00a0 He should then have debugged it and run data through until it was right and he knew it was right.\u00a0 ONLY THEN should it have\u00a0been moved to the live environment.\u00a0 But Paul had an important poker game with the boys on Thursday\u00a0night and\u00a0he wanted to get out.\u00a0 It was already 6 o'clock so he said, screw it, and moved the code over without testing it properly.\u00a0\u00a0 Paul is paying for that choice now.\u00a0 Paul will be here, on the job, around the clock until he gets it right.\u00a0<\/p>\n
Don't get me wrong - I LOVE CODE MONKEYS.\u00a0 I'm married to a code monkey.\u00a0 My hubby can make an IBM AS400 stand up and say\u00a0\"Who's Your Daddy?\"\u00a0 But these days he's working hard at a part time job\u00a0in a PC environment that doesn't involve what he's been trained to do.\u00a0 His current part time gig does nothing to remind him of how damned good he is at what he does.\u00a0 He's one of the best RPG Code Monkeys in the jungle, but right now there are too many code monkeys chasing the jobs.\u00a0 So he's surviving.\u00a0 He's taking a certification course that in August will allow him to get out there and get the kind of good job he should have had all along.\u00a0 He's working\u00a0hard for his family, trying to get\u00a0skills that in a couple of months will get him a good job and take some of the stress off of me and that will hopefully help us get back on track.\u00a0\u00a0\u00a0Mr. Quack is a survivor and in today's market, that's what you damned well have to be.<\/p>\n
What my hubby is going through, and what\u00a0many other talented computer folks out there are\u00a0going through is a mental image that never leaves my mind as I think about Amazon's\u00a0FUBAR.\u00a0\u00a0All of the Code Monkeys like Mr. Quack are the reason that I want proof that Amazon's pack of monkeys know how incredibly lucky they are to have their jobs and that they have been there every single second since 6 pm on Thursday working to get\u00a0it right.<\/p>\n
Yeah - throw Paul the Code Monkey a box of bananas every now and then, but keep him right there at his desk doing his job until it's done.\u00a0 Because on this Father's Day there are too many Fathers who are older, experienced professionals who would be right there until they got it right.\u00a0 Unfortunately, in this job market work ethic has become as lost as\u00a0hiring the experienced professionals who'd have gotten it right the first time.\u00a0<\/p>\n
So yeah, Amazon, you'd best be working around the clock to fix the FUBAR.\u00a0 It best not \"magically\" adjust on Monday morning.\u00a0 To the Senior Staff at the internet giant, I say,\u00a0look very carefully at what happened, how it happened and how hard your team is working to fix it.\u00a0 Because if we get a Monday morning miracle, Amazon's HR folks should be posting \"help wanted\" notices saying they're looking for seasoned, experienced professionals - not young, low cost wanna bes who have pretty pieces of paper.\u00a0<\/p>\n
Happy Father's day to my Code Monkey.\u00a0 I hope he\u00a0remembers that he's the best monkey in the forest.\u00a0 I'll toss him a banana any time!!<\/p>\n","protected":false},"excerpt":{"rendered":"
God knows, I\u00a0understand that even in good times people need weekends to stay sane.\u00a0 In my world of today, which is\u00a0the polar opposite of \"good times,\" sanity is mostly a fond memory, but I still need my weekends.\u00a0 My family and that\u00a0little two-day break from work\u00a0are\u00a0the only things keeping me from jumping.\u00a0 So I rarely\u00a0hope ...continue reading \"Amazon’s FUBAR Agitates The Already Agitated\"<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[4,6,7],"tags":[],"_links":{"self":[{"href":"https:\/\/quackingalone.com\/blog\/wp-json\/wp\/v2\/posts\/1060"}],"collection":[{"href":"https:\/\/quackingalone.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/quackingalone.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/quackingalone.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quackingalone.com\/blog\/wp-json\/wp\/v2\/comments?post=1060"}],"version-history":[{"count":7,"href":"https:\/\/quackingalone.com\/blog\/wp-json\/wp\/v2\/posts\/1060\/revisions"}],"predecessor-version":[{"id":1067,"href":"https:\/\/quackingalone.com\/blog\/wp-json\/wp\/v2\/posts\/1060\/revisions\/1067"}],"wp:attachment":[{"href":"https:\/\/quackingalone.com\/blog\/wp-json\/wp\/v2\/media?parent=1060"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/quackingalone.com\/blog\/wp-json\/wp\/v2\/categories?post=1060"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/quackingalone.com\/blog\/wp-json\/wp\/v2\/tags?post=1060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}